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Active Support Tickets

TCK-1093

Urgent Dispatch ETA Request for Order #EP-1021

open

"Our kitchen exhaust chimney has heavy oil dripping near the stovetop during dinner prep. Need earliest available engineer at Victoria Square."

Priority: urgent • Assigned to Senior Resolution Team
TCK-1094

Gate code update for Mayfair apartment entry #EP-1024

open

"Please pass on gate security code #4092 to engineer Marcus Vance for building access at 10 Park Lane."

Priority: medium • Assigned to Senior Resolution Team
TCK-1095

Corporate GST Invoice Copy for Booking #EP-1031

resolved

"Need official tax invoice with company VAT registration for expense reimbursement. Work was completed excellently."

Priority: low • Assigned to Senior Resolution Team
TCK-1096

Adding 2nd Refrigerator to Gold Shield AMC Contract

open

"Very pleased with Alex Davies repairing our fridge suction line. How do I add my parents’ freezer to our active Gold Shield subscription?"

Priority: medium • Assigned to Senior Resolution Team
TCK-1092

Clarification on AC Foam Jet Service quotation #QUO-9481

open

"Hello, the technician quoted ₹1,770 for capacitor replacement. Wanted to confirm if this part includes the standard 90-day parts warranty?"

Priority: high • Assigned to Senior Resolution Team

Frequently Asked Questions

How fast does the technician arrive?

For Instant bookings, our geo-assignment engine dispatches the closest active technician within 30 minutes in London and Gulf service zones.

Can I approve or decline spare parts charges?

Yes! The technician will never perform costly repairs without presenting a digital quotation on your phone for you to Accept, Hold, or Reject.

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ePair Live Concierge

Average response time: < 2 minutes
Hello Sarah! How can we assist you with your appliance service today?
I wanted to verify if the warranty applies to electrical parts too?
Yes! All electrical spare parts installed by ePair pros carry a 90-day manufacturer parts guarantee and 30-day labor protection.